Contact OpenFundraise

Email our monitored support inbox at [email protected] for account access, donations, recurring gifts, payment integrations, campaigns, receipts, or other product questions.

To help us route the request, include your organization name, the email address associated with the account, a short description of the issue, and any relevant page, campaign, donation, or transaction identifier. Do not email full card numbers, passwords, or other unnecessary sensitive information.

Send privacy questions or requests to [email protected] with “Privacy request” in the subject. Our Privacy Policy explains available choices and how requests involving a nonprofit customer's donor data may be handled.

If you believe an account, donation flow, or OpenFundraise system may be compromised, use the same monitored inbox with “Security concern” in the subject and include enough detail for us to investigate. Please do not publicly disclose sensitive exploit details before we have had a reasonable opportunity to review them.

Forward suspected unwanted email, including the full message and headers, to [email protected]. For a standard marketing opt-out, use the unsubscribe method in the message whenever available; you may also request removal through support.

See our Anti-Spam Policy for permission, list-quality, suppression, and enforcement requirements.

Fundraising teams that want a product walkthrough can book a demo and tell us about their organization, campaigns, and goals.

For all other company inquiries, email [email protected].